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2	"Mission Statement:" Mission Statement: Our goal is to be the premier provider of security services to our valued clients at an affordable cost. To provide an environment of growth and fulfillment for the All Action Security family embedded with ETHICS,INTEGRITY, HONOR, and LOYALTY with an emphasis on our top priority - customer service. Key Personnel Profiles: Hyatt Jalala (General Manager) Robert Arian (V. P. of Administration) Frank Abid (Accounts Manager) John Ayam (Marketing and Operations Manager) Bob Kosh (Scheduling Supervisor) Okan Oner (Office Manager) Jim Karamos (Field Supervisor)
3	"Policies & Procedures:" Policies & Procedures: In order to maintain our internal control, All Action Security & Consulting Group Inc., maintains several reports: Post Orders - Once awarded the security contract, a member of All Action Security & Consulting Group Inc. will create a full set of detailed post orders that define the duties expected of the security officer. Customer Input/Feedback - All Action Security will regularly mail out surveys requesting the client’s input and feedback regarding All Action Security’s quality of service. This documentation supports our operations management in ensuring that your day to day needs are met. Security Officer of The Month - We give you the opportunity to help us reward your site’s outstanding personnel by recommending your best officer monthly for a cash recognition award as a result of exceptional performance during the preceding month. Officers also receive cash incentive bonuses for referring potential clients and candidates for employment. When possible, we also offer health insurance to our personnel. Transition “Timeline” - All Action Security’s extensive experience provides that each facet of the transition process is meticulously planned and implemented, to provide a seamless transfer from your current security provider to that of All Action Security & Consulting Group Inc. Supervision - Upon award of a contract, a supervisor will be assigned to your facility to coordinate operations. His or her responsibilities include hands-on training of new employees and on-premise inspections. The supervisor will also ensure that all personnel follow company regulations, instructions, and maintain their areas of responsibility at the optimum level.
4	"Policies & Procedures Continued:" Policies & Procedures Continued: Inspection - Inspections are performed by the supervisor. He or she will inspect and grade work on a quality checklist, which is turned in to the Operations Manager for review. Any deficiencies found are promptly corrected, and the corrective measures taken are noted on a written report. Hiring - The entire process begins with adherence to a strict selection, screening and training process before any of the supervision and inspection comes into play. Should you wish to retain any of your current security force, we will put them through our standard hiring process to assure you that everyone assigned to your facility has consistent screening and training. Personnel are chosen based on maturity, work ethic and “life experience.” They are trained to interact diplomatically but firmly with the public. Undercover Operations - The most effective method of staffing undercover operations is to assign an operative to a position that would afford him/her as much access to as many areas of your facilities as possible, within the scope of their daily activities.
5	"Training:" Training: All Action Security conducts our own intensive training course. This course consists of the basic elements of being a security officer, complete report writing, and key administrative details of working for All Action Security & Consulting Group Inc. All security officers are taught how to properly write reports. Scope of Work: All Action Security will perform the following functions and duties: Patrol assigned areas. Operate radio-transmitting equipment, if necessary. Provide information, as directed, to the public and visitors. Prevent loss, damage, or misuse of property. Monitor overall safety of the location. Report any unusual incidents or hazardous conditions. Patrol and secure all access to the location. Respond to all routine and emergency procedures as directed. Maintain and update the Security Procedures manual, commonly known as “Post Orders”.
6	"Cost of Service:" Cost of Service: We have the best hourly rates in California. We guarantee the lowest rates in California. We offer services on a “trial basis” which means that you don’t have to sign a long-term contract. There is no overtime charged to the client, with the exception of major holidays. We have officers all over California and Arizona.
7	"Communication:" Communication: Our management has studied this issue for years and implemented the following procedures, which have been proven effective. All complaints or requests received are printed on a daily log form. These log forms are reviewed daily by the operations manager and are given to the designated supervisor for immediate action. A list of special instructions for each building is written in the customer history file, which is periodically updated with any changes or additions. Operations supervisors and personnel are instructed to record all observations and comments in writing, taking notes at all times, and making daily checklists of tasks to be performed. Work logs are checked daily and problems or deviations from the normal standards are studied with any subsequent action and results being documented. We provide pagers, radios, and cell phones to our officers. Clients can contact officers on their pagers and cell phones. For your convenience, a toll free telephone messaging system is available 24 hours day, 7 days a week.
8	"Communication Continued:" Communication Continued: Safety and Security: While All Action Security & Consulting Group Inc., personnel are present during work hours: All suspicious persons will be questioned or asked to leave the building and/or the proper authorities will be notified. Building entrance doors are checked to ensure that they are properly locked at the designated times. Entrance doors to tenants’ area will be locked while at work and after the work is complete. Unauthorized persons will be denied access into the building or tenants’ areas. Entrance doors will be double-checked after work is complete. Any keys will be returned to proper personnel (supervisor) after work. Potentially hazardous situations will be diffused by removing combustibles from sources of heat and shutting off coffee machines, stoves, fans, etc.
9	"Communication Continued:" Communication Continued: We have workforce with life experience such as Civil Services & Military Retirees rather than unskilled, entry-level, minimum-wage earners. Short-cuts and napping are eliminated through our utilization of the Silver Guard monitoring system. Health Insurance offered. Pay increase and bonuses are offered based on performance. Cell phones provided for continuous access to supervisor & law enforcement assistance. We offer work-related “people skills” training through such agencies as Hotel / Motel Association, Rio Hondo law enforcement courses, La Puente adult-education, programs, and West Los Angeles College. Supervisors are “rotated” regularly to discourage familiarity. Cross-trained “backup” personnel are provided to eliminate reorienting “temporary” personnel. Ability to retain specifically requested personnel from current service.
10	"Uniforms:" Uniforms: All Action Security takes pride in the appearance of our security officers by continuously exchanging uniforms before they become unsuitable for use. All Action Security encourages officers to look their best at all times by providing top of the line uniforms and creative looks. Black shirt Black trousers Black bomber jacket with company patches Black belt Black shoes Security badge Also available is the soft profile uniform consisting of: Black sports jacket White/black grey shirt White/black grey trousers Black tie Black shoes Security badge All Action Security will also provide our client with their own uniforms tailored to the clients’ request.
11	"Why Choose Us?" Why Choose Us? All Action Security has been built on the foundation of professionalism and pride. Our mission is to provide “top-of-the-line” security at a competitive rate. You should choose All Action Security because: All Action Security guarantees the lowest rate in California. We maintain all forms of required insurance including comprehensive general liability and bonding. Our clients have access to our management 24-hours a day. NO OVERTIME charge to the client, with the exception of major holidays. Our officers are highly trained and most are licensed for CPR/First Aid, Pepper Spray, Baton, Firearms, and Power to Arrest. We offer services on a “trial basis.” This means you don’t have to sign a long-term contract. We provide marked vehicles, bicycles and golf carts when a large area needs to be covered. We provide pagers, radios, and cellular phones to our officers. Clients can contact officers on their pagers and cellular phones when necessary. We also provide Detex Clock or WatchGuard to supervise the Guard (available upon request from the client). We have 24-hours supervision. The supervisor checks the posts and the security officers randomly and frequently. Our Company is bonded, and has $3,000,000 General Liability and $1,000,000 worker’s compensation insurance. If the client is not satisfied with an officer, we can replace the officer immediately.
12	"We are the choice for..." We are the choice for you!